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Privacy Policy

On 25th May 2018 a new law, called the GDPR, will come into force. This law applies throughout Europe and thus replaces PUL, the Personal Data Act. The purpose of GDPR is that all organisations, traders and companies should take greater responsibility for controlling and managing customer information. We have the right to make changes and updates to our data protection and you should always review our terms before making your order. When using our online store www.vegaoo.co.uk, you agree to our data protection terms.

 

What is a cookie?

 

A cookie is a file that is downloaded to your computer, mobile phone or tablet when you visit our website. Cookies help us better understand how visitors use our website and to get to know their habits. Depending on the information they contain and the way you use your computer, cookies can be used to identify a visitor (for example in the shopping basket).

 

What do we use cookies for at Vegaoo.co.uk?

 

Some cookies are necessary for the proper functioning of our website. Other cookies are useful in that they enable us to offer the following services: store and send shopping cart via e-mail, summarise your visit and forward it via e-mail or save your e-mail and password.

Vegaoo.co.uk collects personal data from customers who visit the web shop www.vegaoo.co.uk with the use of cookies on the basis of UK legislation.

 

Data collection is performed as follows:

  • When a visitor creates an account.
  • When the customer signs up for the newsletter or the other proposed warnings that Vegaoo.co.uk offer (for example when requesting a notification that a product is in stock).
  • When a visitor places an order.
  • When the customer contacts Vegaoo.co.uk customer service.
  • When the customer participates in a game.
  • When a visitor surfs on the website www.vegaoo.co.uk and looks at an article.
  • When a visitor shares an article with a friend via an e-mail or via the product page.
  • When a visitor shares an article via Facebook, Google+, Twitter, Instagram or Pinterest.

 

 If you subscribe to our newsletter, your data will be used for promotional purposes by Vegaoo. You can unsubscribe at any time by clicking on the link in a newsletter, or by contacting Vegaoo.co.uk customer service on 0207 092 6676 or by e-mail to customerservice@vegaoo.co.uk.

 

Types of cookies

 

We use different types of cookies: functional cookies are used by most web shops. We also use analytical cookies. Through these cookies, we can continue to improve our services and offer a better shopping experience to our customers. Finally, we also use marketing cookies. These help us to send personalised newsletters to our customers or to place offers via partner sites.

The use of cookies is not always necessary for the proper functioning of the internet, as a result of which the permission on your part is required. These cookies help Vegaoo.co.uk to identify the customer, to remember their sessions and to be able to send suitable offers.

You can easily disable the cookies through the preferences or settings of your chosen web browser. Keep in mind that websites do not always work optimally when the cookies are switched off.

 

What personal data does Vegaoo.co.uk use?

 

When an order is placed on our web shop, we need information to successfully deliver the order of the customer to the chosen address. For this we need multiple personal data.

Below is the exact information that we need to be of service to the customer:

  • First and last name
  • Address and place of residence
  • Telephone number: this is requested by our transport partners so that they can easily reach you in the event of a delay or a problem in the delivery.
  • Payment information: We use a secure payment environment. When you pay via PayPal and credit card, we will forward you to our partners so that you can complete your payment in a secure environment. We do not receive information regarding your credit card number or bank details. As a result, it may happen that the customer service asks for your IBAN number so that we can return money to you.
  • IP address: We link your IP address with your customer account so that we and you can be sure that no one else is using your Vegaoo account.

 

What do we use your personal data for?

 

The above personal data is used for the following:

  • Customer service: If you contact us, we will write a note in the system so that all employees have the exact information about you to help you with future requests. For example, you do not have to explain everything once again with the next contact. We create a notification about every customer that contacts us via e-mail or telephone, which explains the contact and topic discussed. This helps us to continue to improve our services.
  • Account: Your personal details include details such as name, address, telephone number and previous orders. It helps you to get a clear overview of the information we have about you and you do not have to enter the data every time.
  • Newsletters: You can sign up for our Vegaoo.co.uk newsletter free of charge via our Home Page by providing us with your e-mail address. We will then send you the best offers, tips and news. You can of course easily unsubscribe by clicking on the link at the bottom of our e-mails. It does not work? Please contact our customer service on 0207 092 6676 or by e-mail to customerservice@vegaoo.co.uk.
  • Improvement and shopping experience: We do our best to provide you with the best products and would like to hear if you have been satisfied with the delivered products. For this our partner Ekomi sends an automatic e-mail 5 days after receipt of your package so that you can rate us on their website. You will only receive an e-mail with a personal link for the assessment. You can exceptionally receive a second e-mail with a survey about your habits on the internet. This research is short and usually only contains a few questions and helps us to improve our services. For example, we ask for which event you placed an order or which products are missing on our web shop.

 

Removing personal data

 

You can easily erase your personal data via your customer account.

Do you want to completely delete your data from the Vegaoo.co.uk system? Send an e-mail to customerservice@vegaoo.co.uk or call us on 0207 092 6676.

 

Updated May 2018

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