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General Sales Terms




The present document entitled Terms and Conditions of sale states the applicable conditions for the sales concluded between the person wishing to buy through the website, hereafter called “the customer”, and the society JADEO FRANCE SASU, with registered address at 45 Rue Santoyon, Saint Quentin Fallavier 38070 (France) and registered at the RCS of Vienne under the number 500 375 795 000 35,  SASU (LTD) with a capital of 51.291,21 GBP , with intercommunity VAT number FR 17500375795, hereafter called “”


I. Our Prices


All the prices appear in British Pound with all taxes included, delivery charges are not included in the product prices. The products will be billed at the rate in force at the time of registering your order. The products are property of until the complete payment to The price is payable in total and in one single payment. The prices displayed on can fluctuate. 

The ordered products and promotions offered on are not valid for the "Super Deal" products and products out of stock. The product offers and prices are valid as long as they are on stock and visible on the site.


II. Order


The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data is not available via internet. We keep these data in confidence according to our privacy policy.

The customer can order over the internet at 7 days a week and 24 hours a day. reserves the right to cancel or reject the order of a costumer with whom a litigation regarding the payment of a previous order exists or if considers there exists any kind of risk. In case of lack of availability of one or more products, promises to inform the customer as soon as possible. The order of the customer will be then cancelled and the amount reimbursed.

The pictures of the site are provided by our suppliers, certain details like colours or pattern could vary, but the differences between our photos and the reality are rare. If you receive a different product than you thought you ordered, please contact us on 0207 092 6676.

Our products are for sale only, we do not rent costumes.


III. Dispatch and delivery


Any order registered at the site before 2 p.m. from Monday to Friday (except public holidays) will be dealt with and dispatched the same day, after validation of full payment. Custom clearance fees are the responsibility of the customer. Please note that the Custom clearance can hold your parcel for a moment, in case of control.

No expeditions will be made in the Isle of Wight (exept with DPD), The Channel island, and the BFPO (British Forces Overseas).


The customer can choose any of the 3 following delivery options:


DHL Express Saver 24h for 9.50 GBP (48h for Ireland). You will receive your parcel 24 hours after leaving our warehouse. For example: If you place your order on Monday before 2 p.m. you can have your costume at home on Tuesday. If you order is placed on Monday after 2 p.m., it will leave our warehouse on Tuesday and thus you will receive it on Wednesday.

DPD in 2 to 3 days delivery at 5.50 GBP. You will receive your parcel 2-3 days after leaving our warehouse. For example: If you place your order on Monday before 2 p.m. you can receive your parcel on Wednesday or Thursday the latest. If, for example, the order is placed on Monday after 2 p.m. your parcel will leave our warehouse on Tuesday and thus arrive to your delivery address on Thursday or Friday.

ParcelForce in 4 to 5 working days for 5.50 GBP (Ireland only). You will receive your parcel 4-5 working days after leaving our warehouse. For example: If you place your order on Monday before 2 p.m. you can receive your parcel on Friday or Saturday. If, for example, the order is placed on Monday after 2 p.m. your parcel will leave our warehouse on Tuesday and thus arrive to your delivery address on Monday or Tuesday the latest.

We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the product. It is your responsibility to contact the post office or courrier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.


IV. Payment

United Kingdom and Europe


The payment can be done through any of the following options:

- By Bank cards: Visa, MasterCard, Maestro

- By PayPal implements all the means to assure the confidentiality and security of the transmitted data through the net and the website Hence, the website uses a SSL (Secure Socket Layer) payment security module.


V. Combat card bank fraud


With the objective to assure the payments, uses the security payment system of our bank partner CIC (a leading French bank). This service includes the security module SSL (Secure Socket Layer). The confidential information is directly transmitted to the bank server in encrypted form without passing by our internal server. Each payment made by bank card demands an authorisation to the network of the bank card.

The payment system will deliver an electronic certificate probing the amount and date of the transaction, according to the provisions of article 1316 and following of the French Civil Code.



VI. Exchange and reimbursement


Cooling off period to return an article:


The customer has a cooling off period of 7 working days to be able to exercise the right of withdrawal from the reception of the parcel. allows its customers to return the ordered articles within 14 days from the reception of the parcel, subject to the conditions of return stated in the paragraph below.


Conditions of return:


The return products have to be in good condition. A costume may eventually be tried on. Returns can be done from the section “My account” of the site All returns must be sent to Client Base, C/O Shoprunback/Jadeo, Woodview Road, PAIGNTON, TQ4 7SR.

Returns costs are at the expense of the customer, except where a mistake was made when the product was dispatched. In the last case, approval of Vegaoo is needed in advance. If returning two orders in the same box, place the barcode of each order on the outside of the package.


Exchanges are not possible. Thus will reimburse, but cannot send you a new article. Each article returned respecting the general return condition will be reimbursed within 30 days. The customer can make a new order and pay the new desired products. The new payment will be done through bank card or Paypal.


State of the products:


All products have to be returned in good condition. Once the parcel is received, will evaluate the perfect state of the material.

For hygiene or health protection reasons, some products cannot be returned and cannot be refunded or exchanged. The products concerned are dentures, candy, makeup (eye, face and body, pencil, lipstick, make-up tube) and contact lenses.

For security reasons, we do not take back fireworks and aerosol sprays.


VII. Costumer Service


For further information or questions, the Customer Service of is available by phone from Monday to Friday, from 8 a.m. to 4 p.m at 0207 029 6676 by email at


VIII. Intellectual property


All the texts, comments, works, images and illustrations of the products published at are controlled by copyright and intellectual property for the whole world. As such and pursuant to the provisions set forth by law, only private use is authorized subject to differing or more restrictive provisions of intellectual property legislation. Any reproduction total or total reproduction of the site is strictly prohibited, unless previous authorization.


IX. Responsibility


For all stages of access to the site, placing orders, delivery of ulterior services, the society does not have any obligation of the means. shall not be held responsible for any inconvenience or damage inherent to the use of the Internet network, namely service interruption; outside intrusion or any event due to force majeure, as recognized by law.


X. Personal information reserves the right to collect data about the user, including the use of cookies.


Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are deleted the moment you quit your browser; and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently. Cookies help us to tailor our website to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.


Most of the cookies we use are session cookies which are deleted at the end of your browser session. We use these to allow you to use our shopping basket function across more than page of our site, for example. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognise that you’ve visited our website before and to remember which settings and products you preferred. These temporary/permanent cookies have a lifespan of around one month to ten years, after which they will be automatically deleted. These cookies allow us to collect and analyse data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendation of products you may like. Our aim is to offer you a fun, easy shopping experience on a website that is tailored to your tastes.


The cookies used by Vegaoo are never used to store any personal information. Therefore our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymised information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.

This information are collected when :


A customer creates an account.

A customer subscribes to the newletter or promotional information sent by Vegaoo.

A customer contacts the Vegaoo customer service.

A customer places an order or ask for a return on the website.

A client visits our website.

A client writes a comment about an article.

A client shares a comment with a friend by sending an email or from an article description.

A client shares a comment via Facebook, G+, twitter or Pinterest from an article description.


If you subscribe to our newsletter, your data and your email address in particular will be used for publicity purpose. You can inscribe from the newsletter when you want, by contacting us by phone: 0207 092 6676 or by email:

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy.

You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer. If you would like to accept Vegaoo cookies but block our partners’ cookies, you can set your browser to block third party cookies.

Usually, your browser’s help section will provide information on how to change your cookie settings.

The user can expressly oppose the disclosure of her/his details. In order to do so, the user should inform by writing to JADEO France -  45 Rue Santoyon, 38070, Saint Quentin Fallavier, or by email at user is informed that the automated processing information, notably the management of the email has been object of a declaration to CNIL (Commission National Informatique et des Libertés- National Committee of the Information Technologies and Liberties). In accordance with the French Data Protection Law of 6 January 1978, the user is entitled to access, change, correct and delete his/her personal information and also to revoke any given consents at all time.


XI. Right to cancel allows its customers to return the ordered articles within 14 days from the reception of the parcel.

An order cannot be changed once the payment has been confirmed. We cannot change, add or delete an item once your order has been confirmed. We can neither modify nor change a delivery address. If you wish to modify an order, we will have to cancel it, refund you and you will have to place another order on our website.

Cancelation is only possible within 30 minutes after the order has been placed. For any cancelations, you will need to contact us on +44 2070 926 676, these modifications are therefore only possible between 8 a.m. and 4 p.m., from Monday to Friday.


XII. Title and risk


You will become the owner of the goods you have ordered when they have delivered to you ans we have received clear funds  in full payment for the goods. Once goods have been delivered to you they be held at your own risk and we will not be liable for their loss or destruction.


XIII. Invalidity


If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

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