CUSTOMER SERVICE +44 (0)207 092 6676
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Monday to Friday from 8am - 12 pm and 1 pm - 4pm


General Terms of Sale




The present document entitled Terms and Conditions of sale states the applicable conditions for the sales concluded between the person wishing to buy through the website, hereafter called “the costumer”, and the society JADEO FRANCE SASU, with registered address at 45 Rue Santoyon, Saint Quentin Fallavier 38070 (France) and registered at the RCS of Vienne under the number 500 375 795 000 35,  SASU (LTD) with a capital of €60.000,00, with intercommunity VAT number FR 17500375795, hereafter called “”



I. Our Prices


All the prices appear in British Pound with all taxes included, except for the delivery charges. The products will be invoiced at the rate in force at the time of registering your order. The products are property of until the complete payment to The price is payable in total and in one single payment. The prices displayed on can fluctuate. 

The ordered products and promotions offered on are not valid for the "Super Deal" products and products out of stock. The product offers and prices are valid as long as they are on stock and visible on the site.



II. Order


The costumer can order over the internet at 7 days a week and 24 hours a day. reserves the right to cancel or reject the order of a costumer with whom a litigation regarding the payment of a previous order exists or if considers there exist any kind of risk. In case of lack of availability of one or more products, promises to inform the customer as soon as possible. The order of the customer will be then cancelled and the amount reimbursed.

The pictures of the site are provided by our suppliers, certain details like colours or pattern could vary, but the differences between our photos and the reality are rare. If you receive a different product than you thought you ordered, please contact us on +44 207 092 6676.

Our products are for sale only, we do not rent out costumes.



III. Dispatch and delivery


Any order registered at the site before 2 p.m. from Monday to Friday (except public holidays) will be dealt with and dispatched the same day, after validation of full payment. Custom clearance fees are the responsibility of the customer. Please note that the Custom clearance can hold your parcel for a moment, in case of control.

No expedition will be made in the Isle of Wight (exept with DPD), The Channel island, and the BFPO (British Forces Overseas).

The customer can choose any of the 2 following delivery options:


UPS Express Saver 24h for 19.99 EUR or 16.99 GBP You will receive your parcel 24 hours after leaving our warehouse. For example: If you place your order on Monday before 3 p.m. you can have your costume at home on Tuesday. If you order is placed on Monday after 3 p.m., it will leave our warehouse on Tuesday and thus you will receive it on Wednesday.


ParcelForce in 4 to 5 working days for 12 EUR or 9.99 GBP Your will receive your parcel 3-4 working days after leaving our warehouse. For example: If you place your order on Monday before 3 p.m. (2 p.m. UK Time) you can receive your parcel on Thursday or Friday the latest. If, for example, the order is placed on Monday after 3 p.m. (2 p.m. UK Time) your parcel will leave our warehouse on Tuesday and thus arrive to your delivery address on Friday or Saturday the latest.


We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the product. It is your responsibility to contact the post office or courrier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

Deliveries to Switzerland could be submitted to various costs and taxes including customs and export duties (VAT). These duties are payable by the buyer. Moreover the customs offices could keep your parcel in case of control.


IV. Payment

United Kingdom and Europe


The payment can be done through any of the following options:

- By Bank cards: Visa, MasterCard, Maestro, Solo*, Switch

- By PayPal implements all the means to assure the confidentiality and security of the transmitted data through the net and the website Hence, the website uses a SSL (Secure Socket Layer) payment security module.


*Although we do not accept payments with Solo Card, you can use your Solo Card to create and top up your PayPal account.



V. Combat card bank fraud


With the objective to assure the payments, uses the security payment system of our bank partner CIC (a leading French bank). This service includes the security module SSL (Secure Socket Layer). The confidential information is directly transmitted to the bank server in encrypted form without passing by our internal server. Each payment made by bank card demands an authorisation to the network of the bank card.

The payment system will deliver an electronic certificate probing the amount and date of the transaction, according to the provisions of article 1316 and following of the French Civil Code.



VI. Exchange and reimbursement


Delay to return an article:


The customer has a legal delay of 7 days to be able to exercise the right of withdrawal from the reception of the parcel. allows its customers to return the ordered articles within 30 days from the reception of the parcel, subject to the conditions of return stated in the paragraph below.


Conditions of return:


The return products have to be new, non-used and in their original box, completely intact. A costume may eventually be tried on but it must be perfectly return in its original packaging. Returns must be done through a CSC (Customer Service Conversation) from the section “My account” of the site All returns must be sent to JADEO France -, Customer Service 15 rue Santoyon, 38070 Saint Quentin Fallavier (France)

Returns costs are at the expense of the customer, except where a mistake was made when the product was dispatched. In that case, shipping costs will be refund up to 7.3 GBP (IBAN and BIC / SWIFT number required for process to the transfer).



Exchanges are not possible. Thus will reimburse you but cannot send you a new article. Each article returned respecting the general return condition will be reimbursed within 30 days. The customer can make a new order and pay the new desired products. The new payment will be done through bank card or Paypal.


State of the products:


All products have to be returned completely intact, with their original protecting packaging, visual and barcodes. Once the parcel is received, will evaluate the perfect state of the material. No return will be accepted if the products are visibly used or damaged by the customer and that such use or damage, makes the product unfit for sale. If the return is refused by, the products will be returned to the customer at his/her expenses, after receiving the delivery payment by bank card or Paypal; without the customer being entitled to claim any damage.   

For hygiene or health protection reasons, some products cannot be returned and cannot be refunded or exchanged. The products concerned are dentures, candy, makeup (eye, face and body, pencil, lipstick, make-up tube) and contact lenses.
For security reasons, we do not take back fireworks and aerosol sprays.


VII. Costumer Service


For further information or questions, the Customer Service of is available by phone from Monday to Friday, from 8 a.m. to 4 p.m at 02070 296 676 by email at or by post at Lincoln House, 4th Floor, 300 High Holborn WC1V 7JH



 VIII. Intellectual property


All the texts, comments, works, images and illustrations of the products published at are controlled by copyright and intellectual property for the whole world. As such and pursuant to the provisions set forth by law, only private use is authorized subject to differing or more restrictive provisions of intellectual property legislation. Any reproduction total or total reproduction of the site is strictly prohibited, unless previous authorization.


IX. Responsibility


For all stages of access to the site, placing orders, delivery of ulterior services, the society does not have any obligation of the means. shall not be held responsible for any inconvenience or damage inherent to the use of the Internet network, namely service interruption; outside intrusion or any event due to force majeure, as recognized by law.




X. Personal information reserves the right to collect data about the user, including the use of cookies. The user can expressly oppose the disclosure of her/his details. In order to do so, the user should inform by writing to JADEO France -, Customer Service. 15 rue Santoyon, 38070 Saint Quentin Fallavier (France). The user is informed that the automated processing information, notably the management of the email has been object of a declaration to CNIL ( Commission National Informatique et des Libertés- National Committee of the Information Technologies and Liberties). In accordance with the French Data Protection Law of 6 January 1978, the user is entitled to access, change, correct and delete his/her personal information.


XI. Right to cancel


An order cannot be changed once the payment has been confirmed. We cannot change, add or delete an item once your order has been confirmed. We can neither modify nor change a delivery address. If you wish to modify an order, we will have to cancel it, refund you and you will have to place another order on our website.

Cancelation is only possible within 30 minutes after the order has been placed. For any cancelations, you will need to contact us on +44 2070 926 676, these modifications are therefore only possible between 8 a.m. and 4 p.m., from Monday to Friday.


XII. Title and risk


You will become the owner of the goods you have ordered when they have delivered to you ans we have received clear funds  in full payment for the goods. Once goods have been delivered to you they be held at your own risk and we will not be liable for their loss or destruction.


XIII. Invalidity


If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

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